• CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
  • CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
  • CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
  • CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA
CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA

CuZn UC-200 Under Counter Water Filter - 50K Ultra High Capacity - Made in USA

SKU:HA0923524
Sale price
SG$ 342.00
Regular price
SG$ 570.00
Unit price
per 
( 40% off )
Quantity:
Expected Delivery: 21-28 days

Tracked Shipping

Secure Payments

10 Days Return

Tracked Shipping

Secure Payments

10 Days Return

  • INCREDIBLE CAPACITY/LIFETIME: Up to 5 Years per filter! CuZn Backs The UC-200's Long Lasting Performance with a Comprehensive 5 year Pro-Rated Performance Warranty and 90 day Satisfaction Guarantee. The UC-200 is Designed for use with MUNICIPAL WATER ONLY - DO NOT USE WITH PRIVATE WELL WATER. The UC-200 is a Water Purification System, it is NOT A WATER SOFTENING SYSTEM. The CuZn UC-200 will not resolve issues caused by water being excessively hard (such as lime scale mineral deposits).
  • NO THIRD FAUCET HASSLE & SIMPLE TO INSTALL: Connects Directly to your Kitchen Sink's Cold Water Line. Only Takes a Few Minutes. All You will Need is an Adjustable Wrench for Tightening Connections. NEW Install Video Instructions Available, See Product Description for Details. QUESTIONS or NON-STANDARD Under Counter Plumbing!? Send us an Email or Call CuZn's Customer Support Team @ 800.345.PURE (7873)
  • 3 STAGE FILTRATION PROCESS: Micro Sediment Membranes, KDF-55 & Coconut Shell Carbon. The UC-200's Process Purifies the Water Without Removing Health Beneficial Hardness Minerals, The UC-200 DOES NOT REDUCE TDS READINGS, a PPM or TDS Meter is NOT Effective for testing. To Monitor The UC-200 with Testing, Utilize DPD#1 Chlorine Test Strips and Replace when Chlorine Breakthrough is Detected. Want TDS Removal? Search ASIN# B019N7VG1W on Amazon to View CuZn's Reverse Osmosis System.
  • BACTERIOSTATIC FILTRATION SYSTEM: Unlike Carbon Only Filters, The UC-200 is Bacteriostatic and Not Susceptible to Mold or Bacteria Growth
  • COMPREHENSIVE SUPPORT POLICY: The UC-200 is Fitted with 3/8" Male Compression Inlet/Outlet Fittings & comes with a 36" Long 3/8" x 3/8" Braided Stainless Steel Compression Hose. Have Non-Standard Plumbing or an Alternative Install in Mind (such as dedicated filtered water only faucet)? Contact Customer Support, We'll Supply an Install Kit for All Non-standard Installations at No Additional Cost to You!

Customer Reviews

Four StarsThe UC-200 filter does not keep calcium out of our faucet. This is disappointing.UPDATE:Upon reviewing my comment above, the company quickly contacted me by phone. Working with the Customer Support agent, Chris, I was able to determine that the major reason for the calcium deposits was caused by the instant-on hot water heater that supplies the entire house. It was a known problem that the UC-200 was never going to solve until I replaced the ten-year-old hot water unit. Nonetheless, they sent me an upgraded replacement filter which seems to be handling the problem quite well. I am REALLY impressed with the quick, no hassle and satisfactory response I got. Who ever heard of ANY company doing something like that?I was, and remain, very impressed with the fact that the UC-200 worked as well as advertised in eliminating the odor and greatly improving the taste of our drinking water. No more Britta filters and pitchers for us. 4Great value, awesome customer supportWe have a single handle kitchen faucet and wanted to filter hot water as well as cold so I bought 2 uc-200s. Cold install went perfectly, but the side sprayer somehow vapor locked the hot until I used the sprayer. Unfortunately for me I didn't think to try using the sprayer until I had swapped hot and cold filters, fighting shutoff valves that didn't always shut and spending more time than I would like with my head under the sink.I e-mailed CuZn support suggesting that their already good instructions could be improved by including a diagnostic tip that low flow may be relieved by using the sprayer. In this age of lousy support I did this to vent. I didn't expect a response. Imagine my surprise when I checked my e-mail the very next evening and found a reply that included their updated instructions incorporating my suggestion, a nice personal message, and a small goodwill refund. CuZn are a class act.I am all the more impressed because the uc-200 is class leading value, once properly installed had almost no impact on water flow, and our water tastes great. I have never before wished I could give more than 5 stars, but I'd give this purchase 10 stars if I could. 5Be easy to use 4Recently I was on a crusade to avoid the excessive use of plastics (BPA free containers, plastic cups etc)I was also looking to ensure that my city water is free from all the additional chemicals via leaching and treatment.I ended up doing some reading to move away from Brita and other similar products.The ideal filter for me would-1. Eliminate the additives to water that Brita simply could not2. Improve the taste of water3. Be easy to use4. Have a longer life cycle and did not need replacing of parts regularly5. Not impact water flow rate/pressure6. Have filter media that did not contribute to the waters taste/be a breeding ground for microbes7. Be cheap in the long run for per litre of waterAfter reading about the different options CuZn seemed to tick all the boxes.Placed the order and one weekend during an afternoon, I installed it with a wrench and some plumbing tape. It was not hard to install.After a couple days of using it the water reached its promised quality in taste.I held off reviewing to ensure it continued to perform... and it has.A few weeks in the water still tastes good.I ordered a few glass bottles and now between the bottles and the water I think I have met all my goals with this lil adventure.(Pictures show the water in bottles now Vs the initial pour where there was some residue as the water came though the media which was expected) 5Great Customer Service. Great Product. Great Results!Ok the pros and cons.Con:- The unit is about 18 inches tall by 5 inches in diameter (guessing) and is fairly heavy. So, under the sink installation is a bit tight. However, I will say that I was able to put it under the sink area with my slide out garbage and a disposal - so it's not THAT bad. Just need to keep that in mind.- Instructions are minimal and it would actually be nice if they identified the "In" vs. "Out" flow on the unit itself, not just the instruction sheet.Pros:- First, let me say that Cuzn's customer service is excellent and responsive.- First unit I ordered came with an obvious defect in the brass connector. Aside from the defect, I was able to get this unit connected and working with no leakage (which was my concern).- Between seeing the defect and connecting this unit, I did email Cuzn's support. They responded quickly asking for images of the damage. I sent the images. I informed them of having gotten the unit connected successfully and they still sent out a replacement, which I appreciated very much.OK - Onto the product- I own a coffee roasting business, so I am brewing and testing coffee on a regular basis. When I ran water through my $1000 coffee brewer, It left white residue anywhere it dried, the water was horrible. Installation of CuZn has resulted in a significant reduction (almost completely) of this. It is almost as if the water is being softened as well.- Taste etc: The water taste like water...like NOTHING...the way it should. In fact, if I put my tap water up against this water, you can smell, see, and feel the difference. There is a huge difference in the feel of the water if you take a sip and swish it around in your mouth. Last, there is a massive difference in the chlorinated smell and overall taste. . My water is heavily chlorinated, but like I said - totally different smell between my regular tap and the water coming through the CuZn. You can also see a difference too. Although it's harder to recognize this, it just looks a bit more crystal clear than the regular glass of tap water.- Setup: Easy peasy. I hate plumbing and dealing with it, so even though I hate that...I have to say that the setup was pretty painless.Final: Clearly this gets my thumbs-up. In fact, I liked the results it had with my coffee flavor and coffee maker so much, I got a second unit and installed it in my kitchen and put a "drinking water" faucet on my sink, and installed a "T" to go to my ice maker. My ice cubes are significantly clearer and I have tossed my brita jug away and sold the filters on craigslist.Perhaps some day they'll make a 55 gallon drum version that I can install in-line from my main. 5Best under sink solutionOK, this is absolutely a great product to clean up your water. We are on city water and as most people are aware, there are a lot of bad elements in the water. I had to do something to purify our drinking water to the best of my ability. I did a lot of research and the best solution I could find was CuZn. I chained 2 of their systems to my existing filtration units. The first one uses the UC-200 casing but is filled with bone char ony .it removes Fluoride, and the second is the CuZn UC-200 which removes too much to list. The bone char was custom made so I had to call them directly. I spoke with (Customer Support) Chris Wright @ CuZn 800.345.7873. He was extremely helpful working with me to determine the best solution. My system is not a whole house system but is dedicated to our kitchen sink and refrigerator.I liked it so much I bought one for my Daughter as well. Hers took me 5 minutes to hook up directly under their sink. I will definitely be purchasing more from them as needed. No doubt in my opinion, the CuZn UC-200 is the best for an under sink filtration solution.See picture . My configuration is in my basement connected to my kitchen sink. 5Great tasting water and outstanding customer service!I highly recommend water filter. It makes our water taste great, removes the chemical taste and smell usually associated with municipal water sources. We also bought 10 reusable water bottles so as to reduce our plastic waste. The CuZn customer service is exemplary as well. If you need different hoses or fittings to do the installation, just contact the company and they will send you the hoses and/or fittings at no extra charge. I did not have the correct hoses as I had non-standard plumbing under the sink, so I had to go to the local hardware store and get $10 worth of fittings and a hose to get the filter installed. I contacted customer service afterward to see if they had hoses the correct size to work with my set-up. They did not but offered to custom make a filter for me with different fittings at (no extra cost) so I could hook it up more directly. I thanked them and said that wouldn't be necessary as I had found fittings to adapt to what I had. They issued me a $12 refund to cover the cost of what I had spent at the hardware store. 5best water filter ....I originally purchased a UC-200 IN 2011, This filter has performed flawlessly for 5 years. water tasted great, no leaks, no canister bursting...i did my research the first time the reason this unit stands out from cheap home depot type stores is you replace the entire unit and feed hose, So no chance of contamination in the filter housing when installing only replacement elements . I highly recommend this product 5The unit is a little larger than expected but nicely stands vertical under the sinkWe received our CuZn UC-200 water filter today and had it installed in about five minutes. The only tool needed was a crescent wrench. The unit is a little larger than expected but nicely stands vertical under the sink. I am hopeful that in five years I can be back on here writing a five start follow up review. 5Excellent product and legendary Customer Service!This is a great filter. It replaced another brand I used before. My cold tap water now tastes great; which is to say no taste at all, including no chlorine taste or odor. This CuZn UC-200 was simple to install, even for this 67-yr young woman.I initially had a problem with the water stream coming out too slowly, so I called customer service. That call was promptly answered by a human, not a recording with a menu of options. The man, Chris, I spoke with is smart, kind, efficient, and speaks very clearly.After talking with him, I was told that perhaps my unit was defective, so a free replacement was sent, along with a mailing label to return the first one. I was also given a 50% discount for my trouble.As I drained the water from the original UC-200, I noticed little clumps of sediment coming out. I emailed a photo of the clumps to Chris who replied that it may indicate deteriorating water lines in either my home or the municipal lines. He sent me, free of charge, an extra pre-filter to remove sediment from the water before it reached the UC-200.I hooked up both new filters and now I have a perfect flow of good, clean water!The best customer service I have EVER received in all my years! Just amazing. This seller will stand by you until you are completely satisfied, even if a problem is not because of them or their product. 5Product cracked open like an egg!Installed easy, Worked as intended for less than 2 months then in the middle of the night cracked down the entire side and flooded the kitchen, basement, ruined several cabinets, and did several hundred dollars in damage to the basement ductwork. Thought this was the solution for us as it was too easy to install, and had numerous very positive reviews.Update 3/22/18: The company that produces this filter has been Extremely responsive and helpful thus far in making things right. Their commitment to providing superior customer service is evident as they contacted me prior to me having the opportunity to call them to discuss the issue. They clearly stand by their product and will continue to work with them so that hopefully this is an isolated incident and the root cause can be determined. 1
See All Reviews
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.sg, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Description
  • INCREDIBLE CAPACITY/LIFETIME: Up to 5 Years per filter! CuZn Backs The UC-200's Long Lasting Performance with a Comprehensive 5 year Pro-Rated Performance Warranty and 90 day Satisfaction Guarantee. The UC-200 is Designed for use with MUNICIPAL WATER ONLY - DO NOT USE WITH PRIVATE WELL WATER. The UC-200 is a Water Purification System, it is NOT A WATER SOFTENING SYSTEM. The CuZn UC-200 will not resolve issues caused by water being excessively hard (such as lime scale mineral deposits).
  • NO THIRD FAUCET HASSLE & SIMPLE TO INSTALL: Connects Directly to your Kitchen Sink's Cold Water Line. Only Takes a Few Minutes. All You will Need is an Adjustable Wrench for Tightening Connections. NEW Install Video Instructions Available, See Product Description for Details. QUESTIONS or NON-STANDARD Under Counter Plumbing!? Send us an Email or Call CuZn's Customer Support Team @ 800.345.PURE (7873)
  • 3 STAGE FILTRATION PROCESS: Micro Sediment Membranes, KDF-55 & Coconut Shell Carbon. The UC-200's Process Purifies the Water Without Removing Health Beneficial Hardness Minerals, The UC-200 DOES NOT REDUCE TDS READINGS, a PPM or TDS Meter is NOT Effective for testing. To Monitor The UC-200 with Testing, Utilize DPD#1 Chlorine Test Strips and Replace when Chlorine Breakthrough is Detected. Want TDS Removal? Search ASIN# B019N7VG1W on Amazon to View CuZn's Reverse Osmosis System.
  • BACTERIOSTATIC FILTRATION SYSTEM: Unlike Carbon Only Filters, The UC-200 is Bacteriostatic and Not Susceptible to Mold or Bacteria Growth
  • COMPREHENSIVE SUPPORT POLICY: The UC-200 is Fitted with 3/8" Male Compression Inlet/Outlet Fittings & comes with a 36" Long 3/8" x 3/8" Braided Stainless Steel Compression Hose. Have Non-Standard Plumbing or an Alternative Install in Mind (such as dedicated filtered water only faucet)? Contact Customer Support, We'll Supply an Install Kit for All Non-standard Installations at No Additional Cost to You!
Reviews

Customer Reviews

Four StarsThe UC-200 filter does not keep calcium out of our faucet. This is disappointing.UPDATE:Upon reviewing my comment above, the company quickly contacted me by phone. Working with the Customer Support agent, Chris, I was able to determine that the major reason for the calcium deposits was caused by the instant-on hot water heater that supplies the entire house. It was a known problem that the UC-200 was never going to solve until I replaced the ten-year-old hot water unit. Nonetheless, they sent me an upgraded replacement filter which seems to be handling the problem quite well. I am REALLY impressed with the quick, no hassle and satisfactory response I got. Who ever heard of ANY company doing something like that?I was, and remain, very impressed with the fact that the UC-200 worked as well as advertised in eliminating the odor and greatly improving the taste of our drinking water. No more Britta filters and pitchers for us. 4Great value, awesome customer supportWe have a single handle kitchen faucet and wanted to filter hot water as well as cold so I bought 2 uc-200s. Cold install went perfectly, but the side sprayer somehow vapor locked the hot until I used the sprayer. Unfortunately for me I didn't think to try using the sprayer until I had swapped hot and cold filters, fighting shutoff valves that didn't always shut and spending more time than I would like with my head under the sink.I e-mailed CuZn support suggesting that their already good instructions could be improved by including a diagnostic tip that low flow may be relieved by using the sprayer. In this age of lousy support I did this to vent. I didn't expect a response. Imagine my surprise when I checked my e-mail the very next evening and found a reply that included their updated instructions incorporating my suggestion, a nice personal message, and a small goodwill refund. CuZn are a class act.I am all the more impressed because the uc-200 is class leading value, once properly installed had almost no impact on water flow, and our water tastes great. I have never before wished I could give more than 5 stars, but I'd give this purchase 10 stars if I could. 5Be easy to use 4Recently I was on a crusade to avoid the excessive use of plastics (BPA free containers, plastic cups etc)I was also looking to ensure that my city water is free from all the additional chemicals via leaching and treatment.I ended up doing some reading to move away from Brita and other similar products.The ideal filter for me would-1. Eliminate the additives to water that Brita simply could not2. Improve the taste of water3. Be easy to use4. Have a longer life cycle and did not need replacing of parts regularly5. Not impact water flow rate/pressure6. Have filter media that did not contribute to the waters taste/be a breeding ground for microbes7. Be cheap in the long run for per litre of waterAfter reading about the different options CuZn seemed to tick all the boxes.Placed the order and one weekend during an afternoon, I installed it with a wrench and some plumbing tape. It was not hard to install.After a couple days of using it the water reached its promised quality in taste.I held off reviewing to ensure it continued to perform... and it has.A few weeks in the water still tastes good.I ordered a few glass bottles and now between the bottles and the water I think I have met all my goals with this lil adventure.(Pictures show the water in bottles now Vs the initial pour where there was some residue as the water came though the media which was expected) 5Great Customer Service. Great Product. Great Results!Ok the pros and cons.Con:- The unit is about 18 inches tall by 5 inches in diameter (guessing) and is fairly heavy. So, under the sink installation is a bit tight. However, I will say that I was able to put it under the sink area with my slide out garbage and a disposal - so it's not THAT bad. Just need to keep that in mind.- Instructions are minimal and it would actually be nice if they identified the "In" vs. "Out" flow on the unit itself, not just the instruction sheet.Pros:- First, let me say that Cuzn's customer service is excellent and responsive.- First unit I ordered came with an obvious defect in the brass connector. Aside from the defect, I was able to get this unit connected and working with no leakage (which was my concern).- Between seeing the defect and connecting this unit, I did email Cuzn's support. They responded quickly asking for images of the damage. I sent the images. I informed them of having gotten the unit connected successfully and they still sent out a replacement, which I appreciated very much.OK - Onto the product- I own a coffee roasting business, so I am brewing and testing coffee on a regular basis. When I ran water through my $1000 coffee brewer, It left white residue anywhere it dried, the water was horrible. Installation of CuZn has resulted in a significant reduction (almost completely) of this. It is almost as if the water is being softened as well.- Taste etc: The water taste like water...like NOTHING...the way it should. In fact, if I put my tap water up against this water, you can smell, see, and feel the difference. There is a huge difference in the feel of the water if you take a sip and swish it around in your mouth. Last, there is a massive difference in the chlorinated smell and overall taste. . My water is heavily chlorinated, but like I said - totally different smell between my regular tap and the water coming through the CuZn. You can also see a difference too. Although it's harder to recognize this, it just looks a bit more crystal clear than the regular glass of tap water.- Setup: Easy peasy. I hate plumbing and dealing with it, so even though I hate that...I have to say that the setup was pretty painless.Final: Clearly this gets my thumbs-up. In fact, I liked the results it had with my coffee flavor and coffee maker so much, I got a second unit and installed it in my kitchen and put a "drinking water" faucet on my sink, and installed a "T" to go to my ice maker. My ice cubes are significantly clearer and I have tossed my brita jug away and sold the filters on craigslist.Perhaps some day they'll make a 55 gallon drum version that I can install in-line from my main. 5Best under sink solutionOK, this is absolutely a great product to clean up your water. We are on city water and as most people are aware, there are a lot of bad elements in the water. I had to do something to purify our drinking water to the best of my ability. I did a lot of research and the best solution I could find was CuZn. I chained 2 of their systems to my existing filtration units. The first one uses the UC-200 casing but is filled with bone char ony .it removes Fluoride, and the second is the CuZn UC-200 which removes too much to list. The bone char was custom made so I had to call them directly. I spoke with (Customer Support) Chris Wright @ CuZn 800.345.7873. He was extremely helpful working with me to determine the best solution. My system is not a whole house system but is dedicated to our kitchen sink and refrigerator.I liked it so much I bought one for my Daughter as well. Hers took me 5 minutes to hook up directly under their sink. I will definitely be purchasing more from them as needed. No doubt in my opinion, the CuZn UC-200 is the best for an under sink filtration solution.See picture . My configuration is in my basement connected to my kitchen sink. 5Great tasting water and outstanding customer service!I highly recommend water filter. It makes our water taste great, removes the chemical taste and smell usually associated with municipal water sources. We also bought 10 reusable water bottles so as to reduce our plastic waste. The CuZn customer service is exemplary as well. If you need different hoses or fittings to do the installation, just contact the company and they will send you the hoses and/or fittings at no extra charge. I did not have the correct hoses as I had non-standard plumbing under the sink, so I had to go to the local hardware store and get $10 worth of fittings and a hose to get the filter installed. I contacted customer service afterward to see if they had hoses the correct size to work with my set-up. They did not but offered to custom make a filter for me with different fittings at (no extra cost) so I could hook it up more directly. I thanked them and said that wouldn't be necessary as I had found fittings to adapt to what I had. They issued me a $12 refund to cover the cost of what I had spent at the hardware store. 5best water filter ....I originally purchased a UC-200 IN 2011, This filter has performed flawlessly for 5 years. water tasted great, no leaks, no canister bursting...i did my research the first time the reason this unit stands out from cheap home depot type stores is you replace the entire unit and feed hose, So no chance of contamination in the filter housing when installing only replacement elements . I highly recommend this product 5The unit is a little larger than expected but nicely stands vertical under the sinkWe received our CuZn UC-200 water filter today and had it installed in about five minutes. The only tool needed was a crescent wrench. The unit is a little larger than expected but nicely stands vertical under the sink. I am hopeful that in five years I can be back on here writing a five start follow up review. 5Excellent product and legendary Customer Service!This is a great filter. It replaced another brand I used before. My cold tap water now tastes great; which is to say no taste at all, including no chlorine taste or odor. This CuZn UC-200 was simple to install, even for this 67-yr young woman.I initially had a problem with the water stream coming out too slowly, so I called customer service. That call was promptly answered by a human, not a recording with a menu of options. The man, Chris, I spoke with is smart, kind, efficient, and speaks very clearly.After talking with him, I was told that perhaps my unit was defective, so a free replacement was sent, along with a mailing label to return the first one. I was also given a 50% discount for my trouble.As I drained the water from the original UC-200, I noticed little clumps of sediment coming out. I emailed a photo of the clumps to Chris who replied that it may indicate deteriorating water lines in either my home or the municipal lines. He sent me, free of charge, an extra pre-filter to remove sediment from the water before it reached the UC-200.I hooked up both new filters and now I have a perfect flow of good, clean water!The best customer service I have EVER received in all my years! Just amazing. This seller will stand by you until you are completely satisfied, even if a problem is not because of them or their product. 5Product cracked open like an egg!Installed easy, Worked as intended for less than 2 months then in the middle of the night cracked down the entire side and flooded the kitchen, basement, ruined several cabinets, and did several hundred dollars in damage to the basement ductwork. Thought this was the solution for us as it was too easy to install, and had numerous very positive reviews.Update 3/22/18: The company that produces this filter has been Extremely responsive and helpful thus far in making things right. Their commitment to providing superior customer service is evident as they contacted me prior to me having the opportunity to call them to discuss the issue. They clearly stand by their product and will continue to work with them so that hopefully this is an isolated incident and the root cause can be determined. 1
See All Reviews
Return And Refund Policy
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.uk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Delivery Policy
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.

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